Contact & Business Information
Contact & Business Information
Get In Touch
We're here to help with any questions about our books, services, or your order.
Response Time: We aim to respond to all enquiries within 1-2 working days (Monday-Friday, excluding UK bank holidays)
Best for:
- Order enquiries and issues
- Questions about products or services
- Technical support with digital downloads
- Booking and scheduling consultations
- General questions about our work
Business Identity
Trading Name: Sally Gutteridge Books
Business Owner: Sally Gutteridge
Business Type: Sole Trader / Self-employed author and canine behaviourist
Location: Kidderminster, United Kingdom
Website: https://sallygutteridgebooks.store/
What We Do
Sally Gutteridge Books is an independent publishing and coaching business specialising in ethical, trauma-informed dog behaviour resources. We offer:
- Books: Research-based books on dog behaviour, training, and wellbeing (available as eBooks and paperbacks)
- Coaching Services: 1:1 bespoke consultations for dog guardians, both online and in-person
- Scentwork Training: Specialist nosework coaching and workshops
- Online Community: Lifetime access to our supportive learning community
About Sally Gutteridge
Sally Gutteridge is a qualified canine behaviourist (Level 6), trauma-informed coach, and bestselling author specialising in ethical dog training methods. With extensive experience including military protection and search dog training, and as a former hearing dog instructor, Sally brings both academic knowledge and practical expertise to her work.
Sally is the author of multiple books on dog behaviour and the founder of Dog Coaching & Nosework Co., offering personalised support for dog guardians seeking kind, science-based approaches to canine wellbeing.
Professional Background:
- Qualified Canine Behaviourist (Level 6)
- Trauma-Informed Coach
- Ex-military protection and search dog trainer
- Former hearing dog instructor
- Creator of the Canine Resilience Method
Payment Methods Accepted
We accept the following payment methods through our secure checkout:
- Visa
- Mastercard
- American Express
- Debit cards
- Digital wallets (Apple Pay, Google Pay, Shop Pay)
All payments are processed securely through Shopify Payments. We do not store your payment information.
Operating Hours
Order Processing & Dispatch:
- Monday - Friday: 9:00 AM - 5:00 PM GMT
- Weekends and UK Bank Holidays: Closed
Email Response Times:
- Enquiries received during business hours: Within 24 hours
- Enquiries received outside business hours: Next working day
Service Delivery:
- 1:1 consultations are scheduled flexibly to accommodate client needs
- Sessions available weekdays and some weekend slots
Product Types & Delivery
To ensure clarity about what you're purchasing:
Digital Products (Instant Delivery)
- eBook bundles delivered via email download link
- Access immediately upon payment confirmation
- No physical items will be shipped
Physical Products (Postal Delivery)
- Paperback books shipped via Royal Mail
- UK delivery: 3-5 working days
- International delivery: 7-21 working days (varies by country)
Services (Scheduled Delivery)
- Online sessions via Zoom
- In-person sessions in Kidderminster area (by arrangement)
- Scheduled within 2-4 weeks of booking
- Community access provided within 24 hours
Privacy & Data Protection
We take your privacy seriously and comply with UK GDPR and Data Protection Act 2018.
What information we collect:
- Name, email address, and delivery address (for orders)
- Payment information (processed securely, not stored by us)
- Communication history (for customer service)
How we use your information:
- To process and fulfill your orders
- To provide customer service and support
- To send order confirmations and delivery updates
- To communicate about your bookings or community access
We will never:
- Sell your personal information
- Share your data with third parties for marketing
- Send unsolicited marketing emails without your consent
For full details, see our Privacy Policy.
Technical Support
Digital Download Issues: If you experience problems downloading your eBook:
- Check your spam/junk folder
- Try a different browser or device
- Contact us at sally@sallygutteridge.com with your order number
Website Issues: If you encounter technical problems with our website, please let us know with as much detail as possible (browser type, error messages, screenshots if available).
Accessibility
We strive to make our website and digital products accessible to all users. If you experience any accessibility barriers:
- Contact us at sally@sallygutteridge.com
- We will work with you to provide alternative access where possible
Complaints Procedure
We aim to provide excellent service. If you're unhappy:
- Contact us first: Email sally@sallygutteridge.com with "Complaint" in the subject line
- Response: We will acknowledge within 2 working days
- Resolution: We will investigate and respond within 5 working days
- Escalation: If unresolved, we will review with senior management
If we cannot resolve your complaint, you may contact:
- Citizens Advice Consumer Service: 0808 223 1133
- Online Dispute Resolution (EU): ec.europa.eu/consumers/odr
Legal & Regulatory Information
VAT Status: Not VAT registered (as sole trader under VAT threshold)
Business Registration: Operating as a self-employed author and coach in the United Kingdom
Consumer Rights: All sales are covered by UK consumer protection laws, including the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013
Professional Memberships & Credentials:
- Qualified to Level 6 in Canine Behaviour
- Trauma-Informed Coach certification
Questions Not Covered Here?
Please don't hesitate to get in touch:
Email: sally@sallygutteridge.com
We're happy to answer any questions about our products, services, or business practices.
Last Updated: November 2024