Digital vs Physical Products
Understanding Your Purchase: Digital vs Physical Products
What Are You Buying?
Sally Gutteridge Books offers different types of products and services. It's important to understand what you're purchasing before you complete your order, as your consumer rights and delivery methods vary by product type.
Digital Products (eBooks & Bundles)
What You Get
- Format: PDF eBook files
- Delivery: Instant download link sent to your email
- Access: Files can be downloaded to any device (computer, tablet, phone, e-reader)
- Lifespan: Once downloaded, the files are yours to keep permanently
Available Digital Products
- Fearful Dog Bundle (£18.99)
- Bumper Canine Reactivity Bundle (£27.00)
- Scentwork Bundle (£14.99)
- Rescue Dog Bundle (£19.99)
What to Expect
✅ Immediate access - Download within minutes of purchase
✅ No shipping costs - Digital delivery only
✅ No physical item - Nothing will be posted to you
✅ Permanent access - Download and keep forever
✅ Multiple devices - Read on any device that supports PDFs
❌ Cannot be returned once downloaded (see Refunds Policy for exceptions)
❌ No physical book will arrive in the post
❌ Requires internet to initially download (can read offline afterwards)
Important Consumer Rights Information
Under UK law, when you purchase digital content:
- You waive your 14-day cooling-off period when you agree to immediate delivery and download the content
- This is confirmed at checkout before you complete your purchase
- Refunds are only available in exceptional circumstances (faulty files, misleading descriptions)
Before you buy:
- Make sure you have a device that can open PDF files
- Check you have sufficient storage space
- Ensure you have internet access to download
- Verify your email address is correct
Physical Products (Paperback Books)
What You Get
- Format: Printed paperback books
- Delivery: Posted to your address via Royal Mail
- Quality: Professional quality printing and binding
- Handling: New books shipped in protective packaging
Available Paperback Books
All paperbacks are priced at £14.99 each:
- Inspiring Resilience in Fearful and Reactive Dogs
- Canine Communication: The Language of a Species
- Trauma Informed Dog Training
- Fearful Dog Rehabilitation: Life With A Puppy Farm Rescue
What to Expect
✅ Physical book delivered to your door
✅ 14-day return right - Can return if unwanted
✅ Touchable, keepable - Permanent addition to your bookshelf
✅ No screen needed - Traditional reading experience
✅ Gift-ready - Can be given as a gift
⏱️ Delivery time required - UK: 3-5 working days
💷 Shipping costs apply - Calculated at checkout
📦 Requires postal address - Must provide delivery details
Important Consumer Rights Information
When you purchase physical books:
- Full 14-day return right applies
- Books must be returned in resaleable condition
- You pay return postage costs (unless faulty)
- Damaged items will be replaced or refunded at no cost to you
Before you buy:
- Ensure your delivery address is correct and complete
- Check estimated delivery times for your region
- Consider shipping costs (shown at checkout)
- Allow for delivery time if purchasing as a gift
Services (Coaching & Consultations)
What You Get
These are live professional services, not products:
-
1:1 Bespoke Scentwork (£70)
- One personalised coaching session
- Online (Zoom) or in-person
- Scheduled at a mutually convenient time
-
1:1 Bespoke Consultation x3 (£190)
- Three personalised consultation sessions
- Comprehensive support package
- Online or in-person options
-
Helping Your Scared Dog: Online Book Promotion (£25)
- Specialised online session
- Scheduled after booking
What to Expect
✅ Personal attention - Direct work with Sally Gutteridge
✅ Flexible scheduling - Arranged to suit your needs
✅ Customised approach - Tailored to your specific situation
✅ Expert guidance - Professional canine behaviour support
⏱️ Scheduling required - Not instant access
📅 Availability dependent - Typically 2-4 weeks from booking
🚫 No refunds close to session date - See cancellation policy
Important Consumer Rights Information
When you book services:
- Services are scheduled for specific dates/times
- Cancellation policy applies (see Refunds Policy)
- More than 7 days notice: Full refund available
- Less than 3 days notice: No refund available
Before you book:
- Check your schedule for the coming weeks
- Consider time zones (for international clients booking online)
- Read the full service description
- Ensure you have technical requirements for online sessions (Zoom, stable internet)
Community Access (Digital Membership)
What You Get
- Type: Digital community membership
- Platform: Online Skool community
- Access Duration: Lifetime (one-time payment)
- Price: £399.00
What to Expect
✅ Permanent membership - Lifetime access included
✅ Online community - Connect with other dog guardians
✅ Educational resources - Ongoing content and learning
✅ Expert guidance - Direct access to Sally's expertise
⏱️ Access within 24 hours - Not instant
💷 Single payment - Lifetime access, no subscriptions
🚫 Limited refund window - 14 days only, with conditions
Comparing Your Options
If you want immediate access to content:
→ Choose eBook bundles (instant digital download)
If you prefer physical books:
→ Choose paperback books (3-5 days UK delivery)
If you need personalised guidance:
→ Choose coaching services (scheduled sessions)
If you want ongoing community support:
→ Choose community access (lifetime membership)
Still Not Sure?
If you're uncertain which format is right for you, consider:
Choose digital if you:
- Want immediate access
- Prefer reading on devices
- Want to save on shipping costs
- Need the information urgently
- Travel frequently or move house often
Choose physical if you:
- Enjoy traditional reading
- Want something for your bookshelf
- Are buying as a gift
- Prefer not to read on screens
- Want to highlight and annotate freely
Choose services if you:
- Need personalised guidance for your specific dog
- Want expert support beyond book content
- Have specific challenges requiring professional input
- Prefer interactive learning
Questions?
If you're still unsure about which product type is right for you, please contact us before purchasing:
Email: sally@sallygutteridge.com
We're happy to help you choose the right format for your needs.
Last Updated: November 2024